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Customer Support


Context Help

If you get lost inside our hosting Control Panel, the first thing you should do is click the Help button, which is visible on each page. A pop-up window will appear. It comprises comprehensive information about all the operations that you can perform on the given page. Each pop-up window opens on the very same page so that you can quickly return to your work.

Video Tutorials

We have a rich collection of how-to videos explaining how to use our Control Panel. They're meant for those of you who want to see how things are being done instead of only reading articles. In this way, everyone can swiftly become familiar with our web hosting Control Panel by simply watching our step-by-step educational video clips.

F.A.Q.

If you can't discover the solution you searching for, take a gaze at our extensive FAQ database, which includes questions asked by real people and offers practical solutions. We constantly "revamp" our FAQ database with new entries in an attempt to encompass all the new additions and innovations associated with our web hosting platform.

Ticketing System

If you still can't discover the answer you are looking for in the Frequently Asked Questions database either, you can contact our excellent team of client support engineers available 24/7 and eager to help you with any question. Each trouble ticket you send will be replied to within one hour (the average ticket response time is about 20 minutes), so you will not have to wait a long time to receive an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 69992

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com