The accessibility to the customer and tech support that a shared web hosting company provides can tell you a lot for the services that they offer as well. In case you're allowed to use only e-mail messages or tickets, you have almost certainly found a reseller not the web hosting provider. If this is the case, you will have to wait for a couple of days to get a problem resolved as the reseller may not be checking their communication on a regular basis or they may have to get in touch with the actual website hosting company for further assistance. When the supplier offers various means of communication with fast response time available anytime, they are most likely the top provider, not only a reseller. Therefore you'll benefit from well-timed assistance and quality support since they'll have instant access to the servers where your account is. Whatever the issue - technical or sales, it's always better to contact your hosting company directly via your favourite method of communication.
24/7 Customer Support in Shared Web Hosting
We acknowledge the importance of receiving assistance without delay, so our shared web hosting services come with 24/7 support plus various ways of communication. In case you don't have an account yet, you can call us or use our live chat and consult with a live representative, to find out about our services or check if our servers meet the system requirements for your web sites. As a result, you won't end up ordering a service that you cannot use effectively. In case you already have an account with us, you can also open a support ticket in the Hepsia hosting Control Panel in the event that the issue is strictly technical or it requires additional analysis. In contrast to the majority of providers on the market, we respond to all of the tickets within 1 hour, so you will not have to wait for an entire day. Our support services are available twenty-four-seven, even during public holidays.
24/7 Customer Support in Dedicated Servers
All the dedicated server packages that we supply include 24/7 support through various methods of communication and with a 1-hour maximum answer time warranty. In case you want to find out more about the plans or you have some billing or general questions, you're able to phone one of the local numbers that we have around the globe or you may use our live chat support and talk to a live representative. For strictly tech matters which require assistance from a tech support person or an administrator, you will be able to open a support ticket from your billing Control Panel or you could send an email message, as these channels are more appropriate to monitor a certain issue. The answer time for them rarely exceeds 30 mins, so that you can forget about having to wait for a full day so as to receive assistance. The support service is available for all the server-related matters, and the pre-installed software. In case you want assistance for third-party apps, you may consider adding the Managed Services upgrade that we provide with all packages.