A ticketing system is the most widespread correspondence medium that hosting companies offer to their customers. It’s typically part of the billing account and is the easiest way to solve an issue that requires some time to investigate or that has to be escalated to a system administrator. Thus, all replies supplied by either side will be stored in the exact same location in the event that someone else wants to work on the given issue and the information in the ticket will be available to all parties. The drawback of deploying a ticketing system with most hosting platforms is that it’s not integrated into the hosting Control Panel, which means that you’ll have to log in and out of no less than two accounts to carry out a particular task or to touch base with the company’s customer service team. In case you desire to manage a number of domain names and each one of them is hosted in a different account, you will have to use even more accounts at the same time. Moreover, it can take a substantial span of time for the provider to respond to your tickets.