A live chat is one of the many ways of communication provided by some web hosting providers as part of their support service. Determined by the provider, the chat can be used for pre-sales, billing and/or tech assistance. This method of contact is quicker as compared to a support ticket and it'll make it much less likely to misspell or misunderstand something in comparison to a phone call with a representative. What's more, when the issue that you have requires some time to be investigated and resolved, you can do something else meanwhile instead of just waiting, like you'd have to do when you call. You can also use a live chat support service completely free provided that you have Internet access even when your hosting provider is located in another country and they do not have a local phone number you can call.
Live Chat Support in Shared Web Hosting
In addition to the phone and ticket support, we provide live chat support too. You will be able to get in touch with us every day, which includes weekends and holidays, and we will give you more information about the shared web hosting plans that we offer in case you are not a customer yet, or about general and billing questions if you already have a user profile. Though for solely technical matters you'll have to open a trouble ticket to the tech support team, because such matters need additional time to be resolved, you may still contact us through the live chat for some tech information. For example, we're able to assist you to set up an e-mail address in your email client or troubleshoot a variety of problems, saving you plenty of time. Even if our phone lines are already off for the day, you can talk to a live person.