Should you ever encounter a problem with your site and be incapable of solving it on your own, ask the web hosting provider’s technical support team to help you get the website back online. A timely resolution would be the best scenario, but lots of hosting companies answer within 24 hours or even more, all the more so if you’re working with a reseller. Even if your problem can be swiftly solved, your website may not function satisfactorily or it may not be reachable at all for a prolonged period of time, so you may lose potential clients since it is rather unlikely that anybody would be dying to go back to a site that’s broken. This is why, you have to make certain not only that you can touch base with your web hosting provider, but also that they can respond and assist you in a timely manner. If a software app update does not go as planned or if you delete something unintendedly, for example, the site should be fixed speedily so as to avoid protracted inaccessibility.
One-Hour Response Guarantee in Shared Web Hosting
If you’re using one of our shared web hosting plans and you’ve got a question or face some obstacle, you can get in touch with us 24-7-365 by posting a helpdesk ticket or by writing an e-mail and we promise that you will obtain a reply in no more than sixty minutes. If the issue can be sorted out, we will do it before we respond, whilst if there’s something that you need to do on your end, we’ll give you all the necessary details – what settings to check, what possible solutions to try, etc. Usually, you will receive an answer within only half an hour, which suggests that waiting around for hours on end or even for more than 1 day to obtain help is something impossible. Our sixty-minute reply time guarantee is valid for any inquiry that you might have – billing, technical or general.