Although this isn't the keyfactor for you to recognize a dependable shared web hosting provider from a bad one or a reseller from an actual supplier, the option to call and talk with a live person is an indicator that you are not using the services of a one-person service provider and that you'll be able to get in touch with someone if you're in need of support. The telephone support for website hosting services may vary from basic to expert, thus the problems that can be resolved with a call vary based on the particular company. Usually, these matters are simpler and feature billing or first level tech issues since more difficult problems often require a support ticket where both you and the administrators can follow what's going on with a given situation. Still, being able to call your provider can save you lots of time and efforts for the multitude of small things which will eventually show up at the time you manage your website hosting account.
Phone Support in Shared Web Hosting
As we have live telephone support 14 hours per day, you'll be able to call us and talk to our customer support agents to learn more about all of the shared web hosting plans that we supply and make sure that our servers match the system requirements for your web sites prior to buying anything. For your convenience, we have phone numbers on three different continents so you will be able to call the one closer to you - in the U.S.A., the United Kingdom or Australia. In case you are already a customer, you will be able to phone us about general and billing matters, and even about some technical issues. If the problem is strictly technical or it requires more time to investigate, you will have to go through our ticketing system, that will enable both you and our tech support team to monitor the details supplied by either side.